Frequently Asked Questions
Get answers to common questions about UK casino offers
General Questions
How do I choose the best UK casino?
Choosing the best UK casino depends on your preferences, but key factors include:
- UK Gambling Commission license verification
- Game selection and software providers
- Bonus terms and wagering requirements
- Payment methods and withdrawal times
- Customer support quality and availability
- Mobile compatibility
- Player reviews and expert ratings
Our reviews cover all these aspects to help you make an informed decision.
What makes a casino UK-licensed?
A UK-licensed casino holds a valid license from the UK Gambling Commission (UKGC). This license ensures:
- Fair gaming practices and RNG testing
- Player fund protection
- Responsible gambling measures
- Secure payment processing
- Compliance with UK gambling regulations
You can verify a casino's license on the UK Gambling Commission website. We only review casinos with valid UK licenses.
Can I play at UK casinos from outside the UK?
UK-licensed casinos are primarily designed for UK residents. If you're outside the UK, you may face restrictions depending on the casino's terms and your location. Some casinos accept players from specific countries, while others are UK-only.
Always check the casino's terms and conditions and verify if your country is accepted before attempting to register.
What types of games are available at UK casinos?
UK casinos typically offer:
- Slots: Classic, video, and progressive jackpot slots
- Table Games: Blackjack, roulette, baccarat, poker variants
- Live Casino: Live dealer games streamed in real-time
- Specialty Games: Bingo, scratch cards, virtual sports
Game availability varies by casino, with top operators offering 1,000+ titles from multiple software providers.
Bonus Questions
What is a wagering requirement?
A wagering requirement (also called playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw winnings.
Example: If you receive a £100 bonus with a 35x wagering requirement, you must wager £3,500 (35 × £100) before withdrawing.
Lower wagering requirements are better for players. We always highlight wagering requirements in our reviews.
How do welcome bonuses work?
Welcome bonuses are offered to new players when they make their first deposit. Common types include:
- Match Bonus: Casino matches your deposit percentage (e.g., 100% up to £100)
- Free Spins: Free spins on selected slot games
- Package Bonus: Combination of match bonus and free spins
Always read the terms and conditions, including wagering requirements, game restrictions, and time limits.
Can I withdraw bonus money immediately?
No, you cannot withdraw bonus money immediately. You must meet the wagering requirements first. The bonus and any winnings from it are locked until you complete the required wagering.
Once you meet the wagering requirement, the bonus converts to withdrawable cash. Some casinos also have maximum bet limits while using bonus funds.
What is a no-deposit bonus?
A no-deposit bonus is a bonus you receive without making a deposit. These are typically small amounts (e.g., £5-£20) or free spins, designed to let you try the casino risk-free.
No-deposit bonuses still have wagering requirements, and they're less common than deposit bonuses. Always check the terms carefully.
Payment Questions
What payment methods do UK casinos accept?
UK casinos typically accept:
- Debit and credit cards (Visa, Mastercard)
- E-wallets (PayPal, Skrill, Neteller)
- Bank transfers
- Prepaid cards
- Some accept cryptocurrencies
Payment options vary by casino. E-wallets usually offer faster withdrawals than cards or bank transfers.
How long do withdrawals take?
Withdrawal times vary by method:
- E-wallets: 12-24 hours (fastest)
- Debit cards: 1-3 business days
- Bank transfers: 3-5 business days
Some casinos process withdrawals faster than others. We highlight withdrawal times in our reviews.
Are there withdrawal fees?
Most UK-licensed casinos don't charge withdrawal fees, but some may charge for certain payment methods or after a certain number of free withdrawals per month.
Always check the casino's payment terms. We note any fees in our reviews.
What is the minimum deposit amount?
Minimum deposits vary by casino, typically ranging from £5 to £20. Some casinos have different minimums for different payment methods.
We always specify minimum deposit amounts in our reviews to help you choose a casino that fits your budget.
Safety Questions
Are online casinos safe?
UK-licensed casinos are safe and regulated. The UK Gambling Commission ensures:
- Fair gaming through RNG testing
- Player fund protection (segregated accounts)
- Secure payment processing (SSL encryption)
- Responsible gambling tools
- Dispute resolution mechanisms
Always verify a casino's license before playing. We only review licensed casinos.
How do I know if a casino is legitimate?
Signs of a legitimate casino:
- Valid UK Gambling Commission license (verify on UKGC website)
- Clear terms and conditions
- Secure website (HTTPS, SSL certificate)
- Positive player reviews and ratings
- Responsive customer support
- Transparent bonus terms
Our reviews verify all these aspects before recommending a casino.
What should I do if I have a problem with a casino?
If you encounter issues:
- Contact the casino's customer support first
- Keep records of all communications
- If unresolved, contact the UK Gambling Commission
- Use alternative dispute resolution (ADR) services if available
UK-licensed casinos must have complaint procedures. We test customer support in our reviews.
How can I gamble responsibly?
Responsible gambling tips:
- Set deposit and loss limits
- Never gamble more than you can afford to lose
- Take regular breaks
- Don't chase losses
- Use self-exclusion tools if needed
- Seek help if gambling becomes a problem
Resources: BeGambleAware.org, GamCare.org.uk, GamblingTherapy.org